B2B Travel Support
White-label operational support for travel operators, backed by human-led field intelligence across all five regions.
Submit a BriefYour In-Country Operational Team
Effective support in Madagascar is not a software platform. It is a human network. Our B2B support service acts as the in-country operational arm for international travel agencies and tour operators, providing ground-truth intelligence and real-time coordination where automated systems fail. We manage this through an operations desk with over 7 years of direct field experience.
Our model is built on pre-deployment validation, not post-event recovery. Before your client travels, we vet every segment of a proposed itinerary against current, on-the-ground conditions—road status, supplier stability, and realistic transfer times. This process is managed entirely in-house by our bilingual operations team, providing a single point of accountability.
We provide this support for luxury FIT, corporate groups, and complex multi-location programs designed by MICE directors and global travel agencies. Complex itineraries involving remote logistics require a minimum of 10 business days for a full operational review. Simpler programs can be assessed faster.
Accountability is structured and direct. Every partner engagement is assigned a dedicated operations manager in Antananarivo who serves as your single point of contact. All critical communications and contingency actions are confirmed in writing, ensuring you have a clear audit trail.
Core Support Functions
Your operational infrastructure
in Madagascar.
From Brief to Execution
Our four-step process integrates our operational capability directly into your workflow.
Nationwide Operational Reach
Our B2B support network is active across all of Madagascar's primary economic and travel corridors.
Procurement Questions
A standard itinerary review requires 3-5 business days. For complex, multi-region programs or those involving private charters and remote site access, a lead time of 10 business days is necessary to conduct a thorough operational validation and risk assessment.
Our support is a white-label service. We operate as an extension of your team, adhering to your specific branding, client communication protocols, and service standards. Our staff can be uniformed as required or operate discreetly, with all client-facing communication reflecting your company, not ours.
Our B2B support service is designed to function as a standalone operational overlay. We can provide monitoring, contingency management, and field representation for programs where you have contracted with other suppliers, acting as your independent quality assurance and risk management layer.
Upon identifying a critical operational issue, your dedicated operations manager contacts you directly by phone or a pre-agreed instant messaging platform. This is followed by a written summary detailing the situation, its impact, and 2-3 vetted solutions with associated costs for your immediate decision.
We establish a pre-authorized contingency fund or a clear protocol for approving additional expenses. For immediate needs in the field, our team can advance cash and settle with your agency via a single consolidated invoice post-trip, preventing disruptions or delays for the client.
Start With Your Operational Brief.
Submit your proposed itinerary or operational requirements. Our B2B support desk provides an initial assessment and response within one business day.
Submit a Brief+261 34 46 326 00 · corporate@vivytravel.com