VIP Airport Assistance
Protocol-aware airport fast-track and ground liaison for executive travelers and B2B operators at TNR and NOS.
Request a ProposalWhat We Manage
This service provides priority passage through Madagascar's two primary international airports, Ivato (TNR) and Fascene (NOS). We manage all immigration, visa, customs, and baggage touchpoints to mitigate delays for executive travelers, delegations, and high-value groups. Our agents are pre-positioned inside the terminal for every arrival and departure.
Execution depends on direct liaison with airport authorities, not remote coordination. We maintain active working relationships with immigration, customs, and ground handling staff, allowing us to anticipate procedural changes and secure access to restricted areas. This is a human-led operation, not a simple booking.
We coordinate for corporate travel buyers, luxury travel designers, and institutional logistics managers. The service covers individuals, families, and groups up to 40. Full passenger manifests and passport scans are required a minimum of 48 hours prior to travel to facilitate pre-coordination with airport authorities.
Accountability is direct. A named operations manager oversees your file from brief to completion, providing written confirmations and the direct contact details of the assigned airport agent 24 hours before the service is activated. This structure ensures there is always a single point of contact.
Core Service Deliverables
Your operational infrastructure
in Madagascar.
From Brief to Execution
Our process is structured to confirm logistical details and assign assets with precision.
Primary Operational Airports
This service is available exclusively at the two main international points of entry.
Your Questions, Answered
Standard requests require passenger manifests and passport scans a minimum of 48 hours prior to arrival/departure. For requests with less than 48 hours' notice, availability is subject to agent deployment and must be confirmed directly with our operations desk by phone.
Our operations desk actively monitors all relevant flights. Our agents adjust their deployment schedule based on real-time flight data, ensuring they are in position regardless of delays. You are only required to notify us of a full cancellation or rebooking.
Our agents are trained for discreet, white-label operations. They use non-branded materials and can present themselves as representatives of your company upon request. This protocol must be specified during the booking process to ensure correct briefing.
A transfer begins curbside, outside the terminal. Our VIP Assistance service begins at the aircraft gate. We manage the entire airside and immigration process, a restricted area where transfer drivers and standard guides are not permitted.
Adding a passenger with less than 48 hours' notice is an operational challenge due to pre-coordination requirements with authorities. While we will attempt to accommodate such requests, we cannot guarantee the same level of fast-track service for the late addition.
Secure Your Arrival Protocol.
Our operations desk responds to all airport service requests within four business hours. For mission-critical support with less than 48 hours' notice, contact our 24/7 operations line.
Request a Proposal+261 34 46 326 00 · corporate@vivytravel.com