Concierge Services
Discreet personal assistance and special request execution for B2B operators and their high-value clients.
Request a ProposalExecuting the Exceptional
Effective concierge support in Madagascar is not about standard bookings. It is the capacity to execute non-standard requests discreetly within a complex operational landscape. We operate exclusively as a white-label extension for our B2B partners, handling logistics for clients who require absolute precision.
Our value is not a booking platform; it is our network of local contacts, built over 20 years of direct operations. This allows us to secure private access and manage last-minute adjustments through human relationships, not automated systems. We provide the ground-level intelligence your team needs.
This service is structured for international private concierge firms, luxury travel designers, and family offices managing principals in Madagascar. Due to the nature of special requests, a minimum lead time of 72 hours is standard, with complex sourcing requiring longer notice.
High-touch support depends on fewer intermediaries. Every engagement is managed by a named Vivy Corporate director, ensuring a single point of confidential contact from briefing to final invoicing.
Our Areas of Execution
Your operational infrastructure
in Madagascar.
From Request to Execution
Our process ensures clarity, discretion, and precise execution from initial request to post-mission settlement.
Key Operational Zones
Our concierge network is strongest in the capital, key coastal hubs, and select remote conservation areas.
Procurement Questions
Simple requests like restaurant bookings or ground transport require 24-48 hours. Complex sourcing, private access, or logistics involving remote areas need a minimum of 72 hours to five business days to coordinate correctly.
Our default protocol is discretion. Our staff and vehicles carry no Vivy branding unless requested. We brief our on-ground team on your company's identity and communication standards to act as a seamless extension of your own personnel.
Q4: How is this service priced? Is it a retainer or per-request? A4: Services are priced per request. You receive a detailed line-item cost proposal for approval before any charges are incurred. The proposal includes our coordination fee and the net cost of all third-party services or goods.
All engagements are governed by a standard non-disclosure agreement. Client information is firewalled, accessible only to the assigned director. We communicate via secure channels and purge sensitive data 30 days after the engagement concludes.
Begin With a Confidential Discussion.
Submit your initial requirement to our senior operations desk. All inquiries are handled with absolute discretion and receive a direct response within one business day.
Submit a Brief+261 34 46 326 00 · corporate@vivytravel.com