Luxury Ground Handling
Full ground coordination for luxury travel designers and private aviation operators requiring operational continuity.
Request a ProposalThe Operational Framework
Effective ground handling in Madagascar is an exercise in logistical engineering. Our service addresses the structural realities of the terrain—variable flight schedules, complex road networks, and remote supply chains—for operators whose clients expect zero service disruptions. We operate as the technical ground partner for international luxury travel designers, MICE directors, and private aviation managers.
Our model masters these realities; it does not ignore them. The core of our service is a 24/7 operations desk in Antananarivo that functions as your on-the-ground intelligence hub. This structure allows for real-time issue management and the activation of pre-vetted contingency plans, a capability that cannot be replicated through remote oversight.
We build and execute ground programs for individual travelers, private delegations, and incentive groups of up to 50. The service is designed for B2B partners who require white-label field representation and a single point of accountability. Note that securing specific high-demand vehicles or guides during peak season requires a minimum of 90 days lead time.
Core Service Deliverables
From Brief to Execution
Our engagement process is structured to deliver clarity and accountability at every stage.
Primary Operational Zones
Our ground handling infrastructure is concentrated in these five key operational regions.
Procurement Questions
Our 24/7 operations desk is immediately notified by our airport agent. We then activate the pre-agreed contingency plan, which may involve booking a backup hotel, arranging a long-distance road transfer, or chartering a private aircraft. The client is met by our staff and briefed on the new arrangements.
Our field staff use discreet, unbranded uniforms or partner-branded attire upon request. All vehicle signage, welcome packets, and documentation feature your brand identity, not ours. Our team is briefed to introduce themselves as representatives of your company, ensuring a consistent client experience.
We operate exclusively with late-model 4x4s like the Toyota Land Cruiser, which are subject to mandatory pre-mission inspections. Our driver-guides are full-time employees, not freelancers. Each holds advanced driving certifications and receives regular training in first aid, regional geography, and client protocol.
For itineraries involving multiple remote lodges, private charters, and specific guide requests, we require a minimum lead time of 90 days. For simpler programs centered around Antananarivo and Nosy Be, a 30-day lead time is sufficient. This ensures access to our best assets and guides.
Our luxury ground handling is optimized for groups of up to 50 participants to maintain high-touch support and quality control. Larger MICE or corporate groups are managed through our specialized Event & Incentive Travel division, which utilizes a different operational structure and asset base.
Submit the Mission Brief.
Our operations team responds to all B2B inquiries within one business day. For urgent coordination requirements, contact our operations desk directly.
Request a Proposal+261 34 46 326 00 · corporate@vivytravel.com